Terms and Conditions

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Terms and Conditions

How to book tours with us – Important Notes:

You should follow these simple steps, relax and enjoy. You will start your trip with Mendoza Holidays!

Step 1.- Contact us by email: tours@mendozaholidays.com, or via whatsapp:  +54 9 261 502-0141. Preferably informing us your destination, the dates you would like to come and the number of people interested in taking the tour.

Step 2.- We will soon respond to your email or WhatsApp message with the requested quote for the chosen itinerary and you will receive details and information about what it includes and the details to proceed with your booking.

Step 3.- With your approval of the tour budgets quoted, we will initiate contact with the wineries and suppliers of your program to confirm availability on the desired dates and make your reservations.

Step 4.- We will request all personal data from the people who will travel (Full name, passport / ID, date of birth, reconfirmation of the place of your stay and if they have allergies/dietary restrictions/special physical conditions)

Step 5.- Once availability and reservations are one hundred percent confirmed, we will request an initial payment of HALF (50%) of the total amount and with this payment we can guarantee your reservations and send you the voucher. If payment of the deposit is not made or there is no further contact, reservations and confirmations made will be canceled within two business days.

Step 6.- Payment of the final remaining 50% must be made within 30 days before the date of the first contracted service. Our team will contact you 30 days before the first contracted service to request final payment! If the reservation request is for services with a start date of less than thirty days, full advance payment will be required at the time of reservation!

Step 7.- Reconfirm with our hospitality department (Whatsapp +54 9 2616 39-5052) your arrival with us and stay tuned for the personalized surprise gift* that we will give you here!

****Surprise gift subject to availability and stock
****Contracting only group, stay, car rental with driver, transfers, services contracted with us in another location (Chile, Buenos Aires, Patagonia, Salta, etc.) we only make reservations with full payment in advance!

IMPORTANT NOTES ABOUT PRIVATE or GROUP WINE TOURS and TOURS INVOLVING activities in CONTACT WITH NATURE

• The itineraries of group tours (regular or small group) on special dates or for internal reasons directly associated with the wineries in the program may be changed without prior notice. We will also try to inform you of any changes at the same time that the winery informs us, using the routes provided to us (take into account that if your cell phone does not have roaming enabled, we cannot call you) and in this case we will can only issue a refund of the amount paid discounting only the administrative fees (around 7%).

• Group tour for mountains, trekking, snow and outdoors tours may undergo changes on the day of the service without prior notice due to force majeure such as zonda, avalanches, earthquakes, road freezes, landslides and any reason of nature that are out of control on the part of Mendoza Holidays.
• If any confirmed group departure does not reach the minimum number of passengers required to leave, without prior notice, we will transfer you to another partner company, outsourcing this service, which will be done exactly the same as ours and just like the one you had hired.
• If your place of stay is outside the central radius, and you did not inform us at the time of contracting about this detail (and/or changed your stay while you were already in Mendoza and with services with us) and, your tour was contracted prior to this, there may be an additional charge and in this case the tour is non-refundable within thirty days prior to the date of the service or during it – Always confirm your stay in advance and count on us to help you with this too, we have special agreed rates with all the main inns and hotels in Mendoza.

Cancellations and Refunds:

• If for any reason you need to cancel your trip, the reservation deposit is refundable minus the cost of administrative and operating fees (10%) within 31 days prior to the date of the first service. All cancellations must be requested in writing (Whatsapp or email) and are subject to penalties as detailed below:
• Refund within thirty (30) days or less (full post-payment having already been made by the customer – 50% at the time of booking confirmations and the final half 30 days before the first service) for the start of the contracted services,  as follows:

- Between 29 – 21 days from the date of the first service: refund of 80% of the total package price
- Between 20 and 10 days before boarding date: refund of 20% of the total package price
- Between 9 and 7 days before boarding date: refund of 10% of the total package price
- Less than 6 days before boarding or departure date during the trip: no refund.

Cancellations after the start of the program, at the passenger´s initiative, will not be entitled to any type of refund.

- Services contracted at prices with promotions or for dates such as harvest festival, Chilean/Argentine/Brazilian holidays, congresses, New Year´s Eve, Christmas, Holy Week, Carnival, harvest, July and any other special date are subject to the application of the non-refundable policy. Consult us in advance and to find out if your service fits these conditions, in the case of special contracted services that apply other penalties, we will also notify you before concluding any special service and send you the contract (special policies only also for large groups / MICE ).

Your payment represents acceptance of the following terms and conditions:

Mendoza Holidays´ liability is limited. It should be noted that the services provided in relation to your itineraries, including transport, hotels, restaurants, and other services, are purchased from different independent providers who are not affiliated with Mendoza Holidays. Although Mendoza Holidays attempts to choose the best providers available, Mendoza Holidays does not have the right to control its operations and, therefore, it is an express condition that Mendoza Holidays and its own employees will not be responsible for any delay, accident, illness, expense, irregularity, bodily injury or death to the person, or damage to property caused through the performance or inaction of any company or person participating in the provision of these services. Each of these passenger transport companies, tourism companies, hotels, restaurants, etc., are subject to the laws of the state or country where the service is offered.

Mendoza Holidays normally makes the corresponding payments to its providers (hotels, transport companies, etc.), well before the scheduled departure date. If the trip is canceled due to acts of God, war, labor strikes, earthquakes, floods, etc., Mendoza Holidays will refund the portion of the tour costs that were not occupied and will make every effort to get money back and return the balance as soon as possible, if it is possible. However, Mendoza Holidays does not guarantee getting money back of all or part of the advance payments. And the best efforts of Mendoza Holidays to recover these payments do not include the institution of any legal proceedings in foreign jurisdictions.

Mendoza Holidays will not be responsible for:

(a) Additional expenses, in hotels and food not specified in the individual travel itineraries, that are necessary on route, before or after a trip, when they are caused by individual customers. Airline schedules or changes to schedules, canceled flights, blizzards/storms/rains that make it impossible to reach the destination on the agreed date, loss of airline connections, or other factors that are not under the control of Mendoza Holidays. If any of these occur, the lost services will not be refunded.

(b) Expenses incurred in recovering luggage lost by airlines, belongings abandoned on a trip, or in maritime transport purchases or other items of foreign origin

(c) Bodily injury or property damage for any reason, including but not limited to acts of God, weather, quarantine, strikes, civil disturbances, theft, by default, arrests, nuisances, changes in government regulations, terrorism, war, or the lack of transportation to arrive or leave on the scheduled date, etc., over which (Mendoza Holidays) has no control.

(d) Mountain tours, balloon/paragliding/parachute flights, crossing the Andes between Santiago and Mendoza or any other service that takes into account the ideal weather conditions for carrying out the same may have their circuits changed without prior notice, without rights to reimbursement.

(e) In any case of any type of strike affecting your package/trip, due to your arrival and departure day, missed services will be canceled and no refunds will be given.
We reserve the right to increase the price of the program if currency fluctuations require it. The presentation of your confirmation and the payment method is the recognition of all terms and conditions, including penalties, as expressed in this text.

(f) In the case of any problem caused by contracted airlines, aeronautical unions, any type of provider that has been contracted and chosen by passengers without the intermediation of Mendoza holidays, strikes or situations that are the responsibility of another supplier contracted directly by the passenger.

Passenger Limits and Responsibilities:

Please bear in mind that in Mendoza you will find many geographical and cultural differences, such as typical foods, changes in altitude and climate. Sometimes our tours are physically demanding and may require climbing stairs and long walks. We try to host you ou recommend you  the best hotels in each area, but sometimes you may find yourself in a situation with hotels with problems or limitations, such as weak pressure/lack of water, problems caused by the local wind in structures, limited hot water pressure, lack of facilities such as elevators and disability and non-smoking rooms.

Passengers have the responsibility to select a trip that suits their abilities and interests. We will be delighted to discuss our tours with you, as well as provide you with the names of recent clients, who can share their experience. Passengers are responsible for being in good health before starting the tour and are responsible for preparing the travel itinerary and studying information previously sent by Mendoza Holidays.
Security: To protect your assets, we recommend purchasing individual TRAVEL, AIR, HEALTH, ACCIDENT, BAGGAGE AND CANCELLATION INSURANCE.