Terms and Conditions

MENDOZA HOLIDAYS Wine Tours. Terms and Conditions. Responsability and Limited Liability.

The purchase of any travel services offered by Mendoza Holidays, constitutes a contractual arrangement between you and Mendoza Holidays, and represents your acceptance of the Mendoza Holidays Terms & Conditions set out herein. All passengers are required to read carefully, understand and acknowledge the terms and conditions on our website before making any reservation with us. Payment of deposit and/or final payment will be considered as full acceptance of our Terms and Conditions herein reported and fully disclosed in our website.

How to Contract

Follow these easy steps, relax and be ready to enjoy. You are about to begin your journey with Mendoza Holidays.

Step 1.- Contact us, either by e-mail [email protected], by telephone or by fax at 0054-261-4297730  stating your preferable destination, the dates of your trip, and how many people are interested in visiting us.

Step 2.- We will reply shortly to you by e-mail, confirming the availability of places for the option chosen. In this same e-mail, you will be receiving our banking or Paypal account details to formalize your reservation.

Step 3.- Send a money transfer for 50% of the total amount of the option chosen to the account we have previously given you (the rest of the payment must be done 10 days prior to departure).

Step 4.- Once the transfer has been received, we will contact you again in order to confirm your reservation, as well as to send you additional information regarding your preferred destination.

Step 5.- One week before the scheduled beginning of your trip, you will receive a new message with further details about: the hotel reservation made on your behalf, the routes, etc,…

Lodging and Tours Reservations - Cancellations and Refunds 
If, for any reason, you need to cancel your tour, package or reservation at any hotel, your deposit is returned minus a trip cancellation fee. All cancellations must be sent in writing to [email protected] 

Standard Cancellation fees for guided and independent vacations tours and packages:

  • 30-15 days prior to commencement of services: 25% of total price
  • 14-7 days prior to commencement of services: 50% of total price
  • 6-3 days prior to commencement of services: 70% of total price
  • 2 days prior or later and No Show: 100% of total price
For bookings made within 30 days of arrival, full payment is due upon booking. Process your Visa or MasterCard through the secure online invoicing through Paypal.com through our secure Paypal Business account. 

The responsibility of Mendoza Holidays is limited. We give notice that services provided in connection with its itineraries, including transportation, hotel accommodations, restaurants, and other services, are purchased from various independent suppliers who are not affiliated with Mendoza Holidays. Although it endeavors to choose the best suppliers available, Mendoza Holidays has no right to control their operations and therefore makes these travel arrangements upon the express condition that Mendoza Holidays, and its own agents and employees, shall not be liable for any delay, mishap, inconvenience, expense, irregularity, bodily injury or death to person, or damage to property occasioned through the conduct or default of any company or individual engaged in providing these services. Each of these passenger conveyance companies, tour companies, hotels, restaurants, etc., is subject to the laws of the state or country where the service is provided.

Mendoza Holidays must normally make substantial payments to its suppliers (hotels, transportation companies, adventure companies such as Argentina Rafting, Kahuak, Goverment for Vendimia tickets, etc.) far in advance of the scheduled embarcation date. If a trip is canceled due to acts of God, war, labor strikes, earthquake, flooding, illness, etc., Mendoza Holidays will promptly refund the portion of the trip cost not already advanced to suppliers and use its best efforts to recover and refund the balance as promptly as possible according to our Standard Cancellations fees. However, Mendoza Holidays does not guarantee recovery of any or all of the advance payments made, and our use of best efforts to recover these payments will not include the institution of any legal proceedings in foreign jurisdictions.

Mendoza Holidays shall not be liable for: (a) expenses such as additional hotel nights and meals not specified in the individual trip itineraries that may be required either en route, prior to, or following a trip, when caused by individual clients' travel arrangements, by airline scheduling or airline schedule changes, canceled flights, canceled shows or events, missed flight connections, or by other factors not under Mendoza Holidays control; (b) expenses incurred in recovering luggage lost by airlines, belongings left behind on a trip, or in shipping purchases or other goods home from abroad; (c) bodily injury or property damage for any reason, including but not limited to acts of God, weather, quarantines, strikes, civil disturbance, theft, default, detention, annoyance, changes in government regulations, terrorism, war, or failure of conveyance to arrive or depart as scheduled, etc., over which it ( Mendoza Holidays ) has no control.


Limitations & Participant's Responsibility:

Please keep in mind that on this tour you will encounter many cultural and geographical differences such as ethnic foods, changes in altitude and weather. At times our tours are physically demanding and may require climbing stairs and extensive walking. We try to stay at the best or most accommodating hotels in each area, but at times we may run into hotels with problems or limitations such as weak water pressure, limited or no hot water, lack of elevators and handicap facilities and no non-smoking rooms.
Participants have the responsibility to select a trip appropriate to their abilities and interests. We are happy to discuss our tours with you, as well as provide you with names of past participants who can discuss their experience with you. Participants are held responsible for being in sufficient good health to undertake the trip and are responsible for preparing for the trip by studying the itinerary and pre-departure information packets sent by Mendoza Holidays.com

Insurance: For the protection of your investment, we strongly recommend that you purchase individual TRIP, AIR, HEALTH, ACCIDENT, BAGGAGE AND CANCELLATION INSURANCE.

MENDOZA HOLIDAYS is registered as the travel agency "CELLAR TASTINGS" with Argentina's Ministry of Tourism (Legajo 13632). 

Mendoza Holidays Wine Tours has once again received an International ¨Best of Wine Tourism Award¨ (2009/2010/2011/2012) thanks to the exceptional and memorable wine tourism experience offered to clients. Great Wine Capitals Global Network. www.greatwinecapitals.com

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