MENDOZA HOLIDAYS WINE TOURS
TERMS & CONDITIONS - RESPONSIBILITY & LIMITED LIABILITY
How to Contract
Follow these easy steps, relax and be ready to enjoy. You are about to begin your journey with Mendoza Holidays.
Step 1.- Contact us, either by e-mail firstname.lastname@example.org, by telephone or by fax at 0054-261-4297730 stating your preferable destination, the dates of your trip, and how many people are interested in visiting us.
Step 2.- We will reply shortly to you by e-mail, confirming the availability of places for the option chosen. In this same e-mail, you will be receiving our banking or Paypal account details to formalize your reservation.
Step 3.- Send a money transfer for 30% of the total amount of the option chosen to the account we have previously given you (the rest of the payment must be done 10 days prior to departure).
Step 4.- Once the transfer has been received, we will contact you again in order to confirm your reservation, as well as to send you additional information regarding your preferred destination.
Step 5.- One week before the scheduled beginning of your trip, you will receive a new message with further details about: the hotel reservation made on your behalf, the routes, etc,…
Note: A 30 % deposit is due upon booking for Mendoza tours and 50% due for Buenos Aires, Patagonia, Iguazú, Salta, Uruguay and Chile.
Cancellations and Refunds - HOTEL Reservations
If, for any reason, you need to cancel your trip or reservation at any hotel, your deposit is returned minus a trip cancellation fee. All cancellations must be in writing and the following cancellation fees apply:
• 30-7 days prior to departure: 30% of the trip cost
• 6-3 days prior to departure: 50% of the trip cost
• 2 days prior to departure: 100% of the trip cost
Cancellations must be made in writing to Mendozaholidays.com by email or fax and are not considered canceled until acknowledged by return email or fax by Mendozaholidays.com
All international flight tickets booked through Mendozaholidays.com are non-refundable and non-transferable. For bookings made within 30 days of arrival, full payment is due upon booking.
Process your Visa or MasterCard through the secure online invoicing through Paypal.com through our secure Paypal Business account.
* Prices shown on the website are valid until December 1st, 2012.
Your payment represents your acceptance of the following Terms and Conditions:
The responsibility of Mendoza Holidays is limited. We give notice that services provided in connection with its itineraries, including transportation, hotel accommodations, restaurants, and other services, are purchased from various independent suppliers who are not affiliated with Mendoza Holidays. Although it endeavors to choose the best suppliers available, Mendoza Holidays has no right to control their operations and therefore makes these travel arrangements upon the express condition that Mendoza Holidays, and its own agents and employees, shall not be liable for any delay, mishap, inconvenience, expense, irregularity, bodily injury or death to person, or damage to property occasioned through the conduct or default of any company or individual engaged in providing these services. Each of these passenger conveyance companies, tour companies, hotels, restaurants, etc., is subject to the laws of the state or country where the service is provided.
Mendoza Holidays must normally make substantial payments to its suppliers (hotels, transportation companies, etc.) far in advance of the scheduled embarcation date. If a trip is canceled due to acts of God, war, labor strikes, earthquake, flooding, etc., Mendoza Holidays will promptly refund the portion of the trip cost not already advanced to suppliers and use its best efforts to recover and refund the balance as promptly as possible. However, Mendoza Holidays does not guarantee recovery of any or all of the advance payments made, and our use of best efforts to recover these payments will not include the institution of any legal proceedings in foreign jurisdictions.
Mendoza Holidays shall not be liable for: (a) expenses such as additional hotel nights and meals not specified in the individual trip itineraries that may be required either en route, prior to, or following a trip, when caused by individual clients' travel arrangements, by airline scheduling or airline schedule changes, canceled flights, missed flight connections, or by other factors not under Mendoza Holidays control; (b) expenses incurred in recovering luggage lost by airlines, belongings left behind on a trip, or in shipping purchases or other goods home from abroad; (c) bodily injury or property damage for any reason, including but not limited to acts of God, weather, quarantines, strikes, civil disturbance, theft, default, detention, annoyance, changes in government regulations, terrorism, war, or failure of conveyance to arrive or depart as scheduled, etc., over which it ( Mendoza Holidays ) has no control.
WE RESERVE THE RIGHT TO INCREASE THE PROGRAMMED RATE PRICE IF CURRENCY FLUCTUATIONS NECESSITATE IT. THE SUBMISSION OF YOUR CONFIRMATION FORM AND PAYMENT IS THE ACKNOWLEDGMENT OF ALL TERMS AND CONDITIONS, INCLUDING CANCELLATION PENALTIES, AS STATED WITHIN THIS TEXT.
Limitations & Participant's Responsibility:
Please keep in mind that on this tour you will encounter many cultural and geographical differences such as ethnic foods, changes in altitude and weather. At times our tours are physically demanding and may require climbing stairs and extensive walking. We try to stay at the best or most accommodating hotels in each area, but at times we may run into hotels with problems or limitations such as weak water pressure, limited or no hot water, lack of elevators and handicap facilities and no non-smoking rooms.
Participants have the responsibility to select a trip appropriate to their abilities and interests. We are happy to discuss our tours with you, as well as provide you with names of past participants who can discuss their experience with you. Participants are held responsible for being in sufficient good health to undertake the trip and are responsible for preparing for the trip by studying the itinerary and pre-departure information packets sent by Mendoza Holidays.com
Insurance: For the protection of your investment, we strongly recommend that you purchase individual TRIP, AIR, HEALTH, ACCIDENT, BAGGAGE AND CANCELLATION INSURANCE.
Mendoza Holidays is member of AAAVYT (Argentine Association of Travel and Tourism Agencies) and of Bodegas de Argentina (Wineries of Argentina), registration number 13632 with our administrative office at: San Martin 811 - 1st Floor Mendoza - Argentina.
Mendoza Holidays Wine Tours has once again received an International ¨Best of Wine Tourism Award¨ (2009/2010/2011/2012) thanks to the exceptional and memorable wine tourism experience offered to clients. Great Wine Capitals Global Network. www.greatwinecapitals.com